Privacy Policy — bdjell Online Casino

Section 1

Introduction & Scope

This Privacy Policy ("Policy") is published by bdjell ("bdjell", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at bdjell.net. This Policy applies to all personal data collected from individuals ("you", "Player", "User") who visit, register on, or otherwise interact with the bdjell platform, whether via desktop browser, mobile browser, or any application associated with bdjell.

The purpose of this Policy is to provide you with a clear, honest, and comprehensive account of our data practices — specifically what personal data we collect, the purposes for which we use it, the legal grounds on which we process it, and the rights you have in relation to your own data. We are committed to processing your personal data only in ways that are fair, lawful, transparent, and necessary for the services we provide.

This Policy should be read alongside the bdjell Terms & Conditions and Responsible Gaming policy. Together, these three documents constitute the full framework governing your relationship with bdjell. Where this Policy refers to "your account", it means any registered bdjell player account opened in your name.

Section 2

Data We Collect

bdjell collects personal data from you through several channels: information you provide directly during registration and account management; information generated automatically by your use of the platform; information provided by third-party payment processors as part of transaction verification; and information required to fulfil our Know Your Customer (KYC) obligations. The specific categories of data we collect are set out below.

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Gender (optional, collected during registration)
• Residential address including division, district, and postal code
• Email address (used for account communications and verification)
• Mobile phone number (used for account security and support contact)
• Chosen username and encrypted password

2.2 KYC Verification Documents

• Copy of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of residential address (where required)
• Proof of payment method ownership (where required for withdrawal processing)
• Selfie or liveness verification image (where required by our KYC provider)

2.3 Financial & Transaction Data

• Payment method type and masked account identifier (e.g., bKash number, Nagad number, bank account last digits)
• Transaction amounts, dates, and reference numbers for deposits and withdrawals
• Currency (all transactions on bdjell are in Bangladeshi Taka — BDT)
• Bonus and promotion claim history

2.4 Technical & Usage Data

• IP address at the time of registration and each login session
• Device type, operating system, and browser version
• Pages visited on bdjell.net, time spent on each page, and navigation path
• Game session data: games played, wager amounts, bet outcomes, session duration
• Betting history for all sports markets accessed
• Login timestamps, login locations (based on IP), and session durations

2.5 Support & Communication Data

• Contents of live chat transcripts and email exchanges with bdjell support staff
• Details of any complaints or disputes raised
• Feedback or survey responses submitted voluntarily

Section 3

How We Use Your Data

bdjell uses the personal data described in Section 2 exclusively for the following purposes. We do not use your data for any purpose that has not been disclosed in this Policy.

• Account Creation & Management: To open your bdjell account, verify your identity, maintain your account settings, and manage your login credentials securely.
• Age Verification: To confirm that you are aged 18 or above before permitting real-money play, in compliance with our strict 18+ policy.
• Transaction Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain accurate financial records associated with your account.
• KYC & Anti-Fraud Compliance: To verify your identity documents, detect duplicate accounts, prevent money laundering, and comply with anti-fraud obligations applicable to online gaming platforms operating in the Bangladesh market.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance purposes.
• Platform Security: To monitor for suspicious login activity, detect unauthorised access attempts, and protect the integrity of your account and the bdjell platform as a whole.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, to enforce self-exclusion and deposit limit settings you have applied to your account, and to contact you proactively where our systems identify at-risk behaviour.
• Service Improvement: To analyse aggregated usage data and improve the performance, reliability, and user experience of the bdjell platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time by contacting support or updating your account preferences.
• Legal Obligations: To maintain records required by applicable law and to respond to lawful requests from regulatory or law enforcement authorities.

Section 4

Legal Basis for Processing

bdjell processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing your registration data, identity documents, and transaction data is necessary to perform our contractual obligations to you under the bdjell Terms & Conditions — specifically, to open and maintain your account and to process your deposits and withdrawals.
• Legal Obligation: Processing your KYC documents and transaction history is required by anti-money-laundering obligations and age verification requirements applicable to online gaming operators. We cannot offer real-money services without conducting this processing.
• Legitimate Interests: Processing your technical and usage data for platform security, fraud prevention, and service improvement is carried out on the basis of bdjell's legitimate business interests, provided those interests are not overridden by your privacy rights. We conduct a proportionality assessment before relying on this ground for any new processing activity.
• Consent: Processing your data for the purpose of sending you marketing communications and promotional offers is carried out on the basis of your freely given, informed, and specific consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

Section 5

Data Sharing & Disclosure

bdjell does not sell your personal data. We share your data only with the categories of recipients described below, and only to the extent strictly necessary for the relevant purpose.

5.1 Payment Processing Partners

When you make a deposit or withdrawal, bdjell shares the minimum data required to authenticate and complete the transaction with the relevant payment processor — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank. These processors act as independent data controllers under their own privacy policies and are responsible for the security of data within their own systems.

5.2 KYC and Identity Verification Providers

bdjell works with third-party KYC verification providers to authenticate identity documents and conduct liveness checks where required. These providers process your identity data solely for verification purposes and under contractual data processing agreements with bdjell that prohibit secondary use of your data.

5.3 Game and Technology Providers

Third-party game providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — may receive technical session data (such as your anonymised player ID and game session parameters) to operate the games you play on bdjell. These providers do not receive your full identity data or financial details.

5.4 Legal and Regulatory Authorities

bdjell may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, or where such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will only make such disclosures on the basis of a lawful request or our own legal obligation, and we will notify you of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bdjell business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred, and you will retain all data rights described in Section 8 of this Policy.

Section 6

Cookies & Tracking Technologies

bdjell uses cookies and similar tracking technologies on the bdjell.net website to deliver and improve the platform experience. A cookie is a small text file placed on your device by a website server. bdjell uses the following categories of cookies:

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary or functional cookies may impair your ability to log in or use certain features of the bdjell platform. bdjell does not use third-party advertising cookies or cross-site tracking technologies that would share your browsing data with external advertising networks.

Section 7

Data Retention

bdjell retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Active account data (identity, contact, and account settings): retained for the duration of your active account plus a minimum of 5 years following account closure, to meet anti-money-laundering record-keeping requirements.
• KYC verification documents: retained for a minimum of 5 years from the date of verification or the date of account closure, whichever is later.
• Transaction and financial records: retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping obligations.
• Customer support records: retained for 3 years from the date of the interaction, unless the matter relates to an unresolved dispute or legal proceeding, in which case records are retained until the matter is fully resolved.
• Marketing consent records: retained for 3 years from the date of your most recent consent action (opt-in or opt-out).
• Technical and usage logs: typically retained for 12 months on active systems; anonymised or purged thereafter unless required for ongoing investigations.

When the applicable retention period expires and no legal obligation requires further retention, bdjell will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

Section 8

Your Privacy Rights

As a user of the bdjell platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact bdjell support at support @ bdjell.net. We will respond to all substantive requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data bdjell holds about you, along with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that bdjell delete your personal data. This right is subject to exceptions where retention is required by law — for example, where we are required to retain your data to comply with anti-money-laundering obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is carried out by automated means and on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Section 9

Data Security Measures

bdjell implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the bdjell.net platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm with salting before being stored.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their bdjell accounts to add an additional layer of login security.
• Access Controls: Access to personal data within the bdjell organisation is restricted on a strict need-to-know basis. Staff who do not require access to personal data to perform their role are not permitted access.
• Data Minimisation: bdjell collects only the personal data that is strictly necessary for the relevant processing purpose. We do not retain data beyond its applicable retention period.
• Regular Security Assessments: The bdjell platform undergoes regular internal and third-party security reviews to identify and remediate vulnerabilities.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights, bdjell will notify affected users as promptly as circumstances allow.

Section 10

Third-Party Services

The bdjell platform integrates with a number of third-party service providers in order to deliver its full range of gaming, payment, and support services. Where these providers process your personal data on bdjell's behalf, they do so under binding data processing agreements that require them to protect your data in accordance with standards consistent with this Policy.

Key categories of third-party service providers currently used by bdjell include: game content providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe); mobile financial service providers (bKash, Nagad, Rocket, Upay); banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank); KYC and identity verification services; customer support platform providers; and hosting and cloud infrastructure providers.

bdjell is not responsible for the privacy practices of third-party websites that are not operated by bdjell. If you follow a link from bdjell to any external site, you do so under that site's own terms and privacy policy. bdjell.net does not link to external third-party websites in the normal course of its operation.

Section 11

Children's Privacy

bdjell is an adult gaming platform. The platform is strictly prohibited for use by persons under the age of 18. bdjell does not knowingly collect personal data from children. If during the KYC verification process or through other means we determine that a registered account belongs to a person under the age of 18, that account will be closed immediately, any balance will be returned to the payment method used (net of any bonuses claimed), and all personal data associated with the account will be securely deleted.

If you are the parent or guardian of a minor and you believe that your child has registered a bdjell account or provided personal data to bdjell without your consent, please contact us immediately at support @ bdjell.net and we will take immediate action to close the account and delete the data.

Section 12

Policy Updates & Contact

bdjell may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players via their registered email address or through a prominent notice on the bdjell platform, at least 14 days before the updated Policy takes effect. The date of the most recent revision is displayed at the top of this page.

Minor clarifications or corrections that do not materially affect your rights under this Policy may be published without advance notice and take effect upon publication. Your continued use of the bdjell platform after the effective date of any updated Policy constitutes your acknowledgement of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bdjell holds about you, please contact our support team using the details below. All privacy-related enquiries are handled confidentially.

• Email: support @ bdjell.net
• Response time: Within 2 business days for general enquiries; within 30 days for formal rights requests
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)
• Subject line for privacy requests: "Privacy Rights Request" or "Privacy Policy Query"

Our Privacy Principles

How bdjell Protects Your Data